Privacy Policy — STILLSHAUS

Last updated: 21.08.2026

This Privacy Policy explains how STILLSHAUS (“STILLSHAUS,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit our website, interact with our pages, or book an appointment with us (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1) Information We Collect

We collect information in three main ways: (a) information you provide, (b) information collected automatically, and (c) information from third parties.

A. Information you provide directly

• Appointment & contact details: name, email address, phone number, preferred appointment date/time, service/package selection, and messages you submit.

• Order/purchase details (if applicable): shipping address, billing address, items purchased, order history, and support requests.

• Customer support communications: any information you include when contacting us.

B. Information collected automatically

When you visit our website, we may automatically collect:

• Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, links clicked, time spent on pages, referring URLs.

• Cookies and similar technologies: used for session management, preferences, analytics, and marketing.

C. Information from third parties

We may receive information from:

• Calendar/booking providers: booking status, time-slot selection, and related appointment metadata.

• Payment processors (if purchases are enabled): confirmation of payment status and limited transaction details (we do not typically receive your full payment card number).

• Analytics and advertising partners: aggregated or pseudonymous engagement and attribution data.

2) How We Use Your Information

We use your information to:

• Provide and manage appointments (confirmations, reminders, rescheduling, cancellations).

• Provide our Services and fulfill orders (if applicable).

• Communicate with you (service updates, responding to inquiries, support).

• Improve our website and customer experience (analytics, troubleshooting, testing).

• Personalize content and offers.

• Measure marketing performance and booking conversions.

• Detect, prevent, and investigate fraud, abuse, security incidents, and illegal activity.

• Comply with legal obligations.

3) Legal Bases for Processing (where applicable)

Depending on your location, we may process personal data under one or more legal bases, including:

• Performance of a contract (e.g., to book and manage your appointment).

• Legitimate interests (e.g., improving our Services, security, analytics).

• Consent (e.g., certain cookies, promotional messages where required).

• Compliance with legal obligations.

4) Cookies, Analytics & Event Tracking

We may use cookies and similar technologies to support functionality, understand usage, and track conversions.

Examples of events we may track (for conversion measurement and UX improvement):

• Booking button clicks

• Appointment form starts and submissions

• Calendar time-slot selections

• Confirmation page views

• Purchase completions (if applicable)

You can control cookies through your browser settings. If you disable cookies, some features (including parts of booking flow) may not function properly.

5) How We Share Your Information

We may share information in the following situations:

A. Service providers

We share data with vendors who help us run the Services, such as:

• Appointment scheduling and calendar integration providers

• Email/SMS notification providers (appointment reminders)

• Hosting, website performance, and security providers

• Analytics providers

• Customer support tools

B. Payment processing (if applicable)

Payments are typically handled by third-party payment processors. We share only the information needed to process payments.

C. Advertising and marketing partners

We may share limited identifiers and conversion data to measure ad performance and improve targeting, where permitted by law.

D. Legal and safety

We may disclose information if required by law, subpoena, or legal process, or if we believe disclosure is necessary to protect rights, safety, and security.

E. Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

6) Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, including:

• Managing appointments and providing Services

• Complying with legal, accounting, or reporting requirements

• Resolving disputes and enforcing agreements

Retention periods vary depending on data type and legal obligations.

7) Security

We use reasonable administrative, technical, and organisational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8) Your Choices & Rights

Depending on your location, you may have rights such as:

• Access: request a copy of your personal data.

• Correction: request corrections to inaccurate or incomplete data.

• Deletion: request deletion of your personal data.

• Objection/Restriction: object to or request restriction of certain processing.

• Portability: request a portable copy of your data.

• Consent withdrawal: withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details in Section 12.

9) Marketing Communications

You may opt out of promotional emails by using the unsubscribe link in our emails. You may opt out of SMS marketing (if used) by following the instructions in the message.

Even if you opt out of marketing, we may still send non-promotional messages related to your appointments or transactions (e.g., confirmations and reminders).

10) Children’s Privacy

Our Services are not directed to children under 13 (or under 16 in certain jurisdictions), and we do not knowingly collect personal information from children.

11) International Data Transfers

If you access our Services from outside the country where our servers or service providers are located, your information may be transferred and processed in other countries. We take steps designed to ensure appropriate safeguards are in place where required.

12) Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

STILLSHAUS

Email: [email protected]

Address: 5 Kingscourt Apartments, Pen Y Craig Avenue, Jersey JE2 3GN, Channel Islands

Phone: +447788122800

13) Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top indicates when changes were made. Continued use of the Services after changes means you accept the updated policy.

Optional Add-On: Booking-Specific Microcopy (ready to paste)

• “We only use your details to confirm your appointment and send reminders. No spam.”

• “Your time-slot selection is processed through our scheduling provider to finalise your booking.”

• “Need to reschedule? Use the link in your confirmation message.